Maintenance Operations Assistant

Position Title:

Maintenance Operations Assistant‍

Department:

Operations - SGS US EAST COAST LLC‍

Report to:

Maintenance Operations Manager‍

Job Type:

Full Time, Permanent

‍Position Summary

Maintenance Operations Assistant (MOA) Candidate should have a high cognitive focused mind set, positive and collaborative mind set to work at a high pace with a strong attention to detail. The MOA will be responsible for the day-to-day operations functions in a service-based commercial diving company.

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Essential Functions & Key Responsibilities

• Ensure that safe operating practices are a priority at all operations and company facilities.
• Fully implement company Health, Safety, and Environmental policies and practices.
• Responsible for timely email responses, accurate quotes, and service follow-ups to the client to close opportunities.
• Maintain customer relations as the primary point of contact with the client throughout the job progression, managing client expectations.
• Attend pre-job planning meetings with clients as required.
• Conduct service/job reviews to determine feasibility.
• Ensure project managers and dive supervisors are informed of upcoming and pending jobs to fully understand client and SGS expectations.
• Provide operational support to diving teams.
• Coordinate with the Warehouse Manager and third parties to ensure the correct equipment is available for each scheduled job.
• Manage subcontractors to ensure they meet SGS standards and follow subcontractor agreements.
• Manage the daily scheduling and dispatching of dive teams for projects.
• Oversee the weekly distribution of diver working hours to ensure qualified crews and retain on-call staff to support operations.
• Ensure continuous diver training and that diver certifications are updated and in compliance with relevant regulations.
• Perform on-site job visits to ensure job safety and quality are in line with SGS standards, and that policies and procedures are being followed.
• Ensure job service reports are completed accurately and distributed to the client, classification societies, and other authorities as required in a timely manner.
• Manage and participate in the after-hours phone rotation.
• Work collaboratively with other SGS offices to coordinate resources and equipment.
• Participate in weekly regional meetings as assigned.
• Participate in audits for classification societies and other authorities.
• Manage and update CRM program information.
• Ensure company documents are maintained and organized in an auditable manner.
• Support sales and marketing activities.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Assist with implementing company policies to improve safety, quality, and efficiency.
• Achieve financial objectives by assisting management in preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Track non-conformities and assist with implementing policy or procedure changes with management.
• Act as a role model for safety, customer service, and maintaining a positive work environment.
• Assist in supporting other regional departments and staff in reaching SGS service, productivity, quality, and revenue goals.
• Perform additional related duties as assigned.

Job Requirements

• Fluent in English with excellent communication, written, and organizational skills.
• Strong people skills capable of fostering a strong team environment.
• Strong leader that inspires others to excel in their roles.
• Meticulous and a self-starter.
• Strong follow-up and follow-through skills.
• Previous estimating and bid proposal experience.
• Critical thinking with problem-solving skills and the ability to make difficult decisions.
• Ability to multi-task and perform under pressure with accuracy in all aspects of the job.
• Ability to responsibly interpret policies and procedures to make effective decisions.
• Flexible work schedule.
• Valid US Driver’s License.
• Present a positive and professional image of SGS in the presence of customers, co-workers, and the community.

Education/Experience Requirements

• BA or BS degree in related field.
• Or minimum 5 years’ experience in operational management.
• Marine or Commercial Diving experience or knowledge.
• Computer Literate (Word, Excel, Outlook and CRM systems)
• Must be able to legally work in the USA without restriction

Compensation

A competitive salary base including health benefits (medical, dental and vision) 401K plan andpaid vacation time. Potential annual performance-based incentives.